Wrigley games

sweepyhead

sweepyhead

Member
When I went back to the Wrigley/NBA game to play, I got a notification on the results page that I already won and I'm limited to a single instant win prize. The prizes are $25 and $100 gift certificates to the NBA store. Nice, but I don't have an email with the code. When I wrote to them I got a bit of the runaround:

"Upon validation of winning status, Winners will be notified via e-mail, which will contain a unique code with gift card value to be redeemed online at NBAStore.com. Sponsor not responsible for lost, late or misdirected e-mails."

In other words, you may have won or not, and if you got an email with a code and lost it this not our problem.

So much for customer service. Is anybody else having an issue?
 
Sorry you are having problems. When I won I got an email confirming my win. They send another email approx. 2-3 days later with the code. Maybe you won in the last day or two and they haven't sent the code yet. I hope you get it all straightened out!
 
Same thing happened to me after four times emailing them and getting the same answer i just gave up. They always replied saying my information was fowarded to the prize fulfillment dept.That was about three months ago lol.
 
I emailed them three times, and so far got two canned answers. The game itself may be generating erroneous results page messages that the visitor won, which is why no emails with codes were received.
 
Update: I made a cranky fuss about it, and was contacted by a rep from the promo company with a helpful response. She resent the $25 win code, and I was able to buy a couple of things for a friend's child. Here's the email for the contact person that helped me: [email protected].
 
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