Having had numerous prize problems with eprize, I have found that at times they are difficult to get a response from. Some of their responses have been wrong and inappropriate. I have found that their customer service is staffed by people on the low end of the totem pole. My impression of this company is that they have bitten off more than they can chew with the vast amout of sweepstakes they administer. Just keep after them and if you receive wrong respnses don't give up!