Not really a sweeps rant, but I am so ANGRY

[tattgiff06]

I sent Gloss Inc. $44.95 last September for one of their Fall Boxes. It was supposed to be a full size sample box filled with brand-name products worth $150.00 to $200.00. Good Deal. A nice way to stretch a VERY meager Christmas budget.
Anyway, not long after, I rec'd a PayPal alert they they issued a refund. I called and the receptionist said there was an issue with the "provider " and the thing was a no go. Fine. So Sad.
3 days latter PayPal alerts me that "Jeffery Hughes" has canceled the refund. I call, the receptionist says she will give the mssg to whoever and someone will get back to me. I wait for over a week , call back, no answer, leave mssg.
Day or two later, call back, no answer, leave mssg.
Repeat DOZENS of times. Also sending emails.
No response. At All. This Gloss thing is divided into sections and each section has their own "editor" I started leaving FB posts.
A very nice lady emails me and says she will contact Jeffrey and hopefully this will be resolved. We communicate by email a few times and then she says now no one will return her calls either.
She offered to send me a GC, even though it wasn't her responsibility and by now I am almost crying, you know? She was super nice but this Jeffrey has all but gotten away with stealing! While I appreciate ***
saying she would "fix" it, I am beyond mad at the rude, dishonest behavior at Gloss Inc.
I had to apologize to *** b/c I hadn't told my hubs yet and he was busy posting on the fb page about refunds. She wrote to me to ask why and I tried to explain, but she got ticked I think, so I do not know if she will in fact, send me anything. Although just b/c she personally said she would step up, it really has nothing to do with her and I agree with hub that everyone that hits their page should know what is going on. Am I wrong?
After 2+ months, no one can tell me that they are not ignoring my refund requests on purpose, so why not tell everyone?
Opinions, please? Even negative, I would like to know what you would do, how would you feel, etc.
Thank you


Gloss Inc
12400 Ventura Bl
#1201
Studio City, CA 91604
United States
818-741-1228
[email protected]

 

[sweepsadv]

You need to complain via Paypal or open a dispute. This will usually get the store's attention because paypal can shut down all their payment processing.

 

[tattgiff06]

I did contact PayPal but she said that since it been more than 45 days , and b/c I used my cash acct, not my credit card..all she could do was send him a notice, and if he chooses not to respond, tough luck. Of course, I now know about the 45 day limit, but it helps me not at all on this issue.

 

[lidarkside]

Contact someone higher up at Gloss other than customer service or this employee you have been trying to deal with. It's perfectly okay to send a letter to the president or CEO of the company. Just make sure the letter and envelope are set up in professional form so that proper attention is given to it. Mark the envelope "Confidential". It is not uncommon for an employee of any company to do things that are not corporate policy and/or go off and do things on their own that were not approved of. Every company has their share of "bad" employees; and, the bigger the company, the more bad apples they have. Bringing this matter to the attention of someone higher up in the company helps them in evaluating the worth of an employee and rectifying a situation.