Need some thoughts and/or suggestions on PC problems

[pennymb]

Well my laptop became slower and slower and was making a grinding sound (probably hard drive) well one of my nephews got tired of me complaining so he bought me a desktop (with Windows 11).

I researched till I found the functions wanted/needed.

Well it's as slow as the laptop with a couple of other problems.

Email tab does not stay open, when I go back to it it reloads.
I constantly get message that a site took too long to open
Websites are taking minutes rather than seconds to open (never get a message that it took too long) Makes entering sweeps frustrating.

Tried everything I could think of to troubleshot laptop. Cleared history and cookies, did disk cleanup etc.
Have done the same for desktop. For a while I was rebooting modem and it would work for a while.

I called ATT and they checked from their end and finally sent a technician. He stated that I was using the wrong DSL filter/plug, I have uverse which is supposed to be midrange but the desking top did not have ethernet cable and I was able to connect to wireless

I no longer have a go to person and I'm not that computer savvy, my expertise is in a different field.

So thoughts on "is there anything else I can try"?
Or should I call ATT and have them check speed.?

All Suggestions appreciated as this is becoming stressful.

 

[kristinedeanna]

Definitely check with AT&T. Sounds like an internet speed problem to me. The technician should check over your setup and bring you a new router or modem if needed. I'm sorry you've been struggling with this issue! Internet issues are the worst. There was a period of time when my internet would routinely go out at the exact times every day and I called my provider every. single. time. until they finally got it fixed. Sometimes being a bit of a 'bug' helps them take the issue seriously ;p

 

[pennymb]

Definitely check with AT&T. Sounds like an internet speed problem to me. The technician should check over your setup and bring you a new router or modem if needed. I'm sorry you've been struggling with this issue! Internet issues are the worst. There was a period of time when my internet would routinely go out at the exact times every day and I called my provider every. single. time. until they finally got it fixed. Sometimes being a bit of a 'bug' helps them take the issue seriously ;p

Should have mentioned new modem which is why I had to call them the second time Would not connect which was the DSL plug.

 

[sweepsadv]

Most internet providers have some sort of quick test tool to tell if it's an internet problem or something on your computer. I would ask them for that to eliminate the ISP as the problem.