Frito Lay endless possibilities prize switched?

Hi, I won the $85 family bundle from Chuck E. Cheese and I got a coupon for a $19.99 deal instead. When I called they said that's my prize. What is this? I'm not trying to be ungrateful but I'm really upset.
 
Wow. I won also and thought the coupon was just because they added me to their email and I would get my prize later.
 
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