Walmart would not accept my coupons for my Curly's BBQ that I won. I had the complete letter with coupon and they still refused.
Linda
If there is ever a problem with any retailer, contact corporate customer service about it.
After another type of problem with our local Wal-Mart, I contacted the company and let them know what happened so that they could straighten out the situation with the store.
They also emailed me their coupon policy which I now carry with me always in case there is ever another problem. Don't assume for a minute that all because someone is a manager or supervisor they actually know what they are doing. Always contact the retailer when you encounter a problem. :headbang:
Wal-Mart's coupon policy is:
"Thank you for your recent correspondence regarding the acceptance of coupons at Wal-Mart. Our guidelines generally allow for the following types of coupons to be accepted:
- manufacturer coupons (cents off)
- free merchandise (or manufacturer's buy-one-get-one-free) coupons
- store coupons
- internet coupons
- soft drink container caps
A salaried manager may refuse to accept a coupon if it does not meet certain criteria.
Coupon guidelines and limits include, but are not limited to the following:
Wal-Mart only accepts coupons for merchandise we sell and only when presented at the time of purchase. Coupons should have an expiration date and be presented within the valid dates. Wal-Mart will not accept expired coupons or double/triple coupons. Internet coupons should be legible and say 'manufacturer coupon', and there should be a valid remit address for the manufacturer and scannable bar code. Store coupons must reflect a specific sale price or original price and must be available to all customers. For 'free' merchandise coupons, customers will not receive cash back--the cashier will adjust the value of the coupon to the actual retail of the item at the time of sale. In addition, only one coupon per item is permitted and use of 40 or more coupons per transaction will require approval by a Customer Service Manager.
Sincerely,
Wal-Mart Customer Care"