I was recently the grand prize winner of a sweepstakes sponsored by an online retailer and a major electronics company. The main part of the prize is a 3d tv. When I received the TV today, the specs on the unit were not as promised on the entry form, or in the official rules. Instead, I was sent an older model of from the same company with lesser specification. Still a very nice TV, just not what I was expecting.
I emailed about this, and was answered within a couple of hours. The rep said that the unit I was sent was always supposed to be the prize, and that they had somehow missed the desciption listed in the sweepstakes documents. She suggested that normally they would exchange it for the unit that was described, but that it had been discontinued. She said she would speak to management to see if anything could be done, and asked for my ideas on the subject.
I don't want to seem ungrateful, but there is a substantial difference in the value of the 2 items. I checked, and the rules do not say anything about substitution of prizes.
Has anyone had a similar situation. Should I just be grateful for what I've got now and just let it go, or should I push for the latest model ( which sells for the exact price listed in the rules)? As it stands, I've just asked her to find out what options are available, and will go from there.
Thanks for your imput.
I emailed about this, and was answered within a couple of hours. The rep said that the unit I was sent was always supposed to be the prize, and that they had somehow missed the desciption listed in the sweepstakes documents. She suggested that normally they would exchange it for the unit that was described, but that it had been discontinued. She said she would speak to management to see if anything could be done, and asked for my ideas on the subject.
I don't want to seem ungrateful, but there is a substantial difference in the value of the 2 items. I checked, and the rules do not say anything about substitution of prizes.
Has anyone had a similar situation. Should I just be grateful for what I've got now and just let it go, or should I push for the latest model ( which sells for the exact price listed in the rules)? As it stands, I've just asked her to find out what options are available, and will go from there.
Thanks for your imput.