Lay's $100 Winner but didn't receive prize

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ddmobile

New member
Back in November, I was a $100 instant winner on their phone in sweeps (one winner per hour) After not receiving my prize, I called to find out why, and was told that they did not have record of my win. I gave them the date and time of my win, but they still could not confirm my win.

On another sweeps website, others have said they were told the same thing. Is there anyone who was told this and was able to get help receiving their prize?

Maybe there is a specific person who could help. I talked with a Lay's rep named Sarah. Any help would be appreciated!

Happy sweeping everyone.
 
This also happened to me. I even showed my text win by sending a picture. She said that screen shots were not excepted as per the rules. I even had the day and time of the win.
 
well I didn't win on that specific Lays promotion but on "Lays Passport to Flavor" which ended months ago- I had won a Kindle and its been over 10 weeks but nothing rec'd so I went to the Lays website and sent an email from their contact section regarding promotions. Not only did I receive a prompt response apologizing for the delay but the Kindle arrived just a few days later and also I rec'd some Lays coupons in a separate envelope the next day. So I was happy. You may want to try that? I went to this website and clicked on the button "contact us about a promotion"
Contact

maybe that will help. Good luck!

KC
 
kacor7 has good advice, and I would also tell them that once you won, per the rules you stopped playing. (I'm assuming it was one win per person. If I'm wrong, then this isn't a good argument.) But I would tell them, that once I won, I stopped playing, so got cheated out of another chance to win when the glitch was their fault. (I did hear that there was one particular hour when everyone who called got a winning message.) So it's worth a shot!
 
ddmobile - since you didn't post a winners thread to update w/this info, I won't move this thread out of the winners forum but in the future keep in mind that admin prefers *only* winners threads in the Sweepstakes Winners Circle forum & non winners threads will be moved to either General Sweepstakes Talk forum or Questions & Answers forum

kdh58 said:
kacor7 has good advice, and I would also tell them that once you won, per the rules you stopped playing. (I'm assuming it was one win per person. If I'm wrong, then this isn't a good argument.) But I would tell them, that once I won, I stopped playing, so got cheated out of another chance to win when the glitch was their fault. (I did hear that there was one particular hour when everyone who called got a winning message.) So it's worth a shot!
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kdh58 - It was 1pphh so the whole house would have had to stop playing: *Limit (1) Instant-Win Prize per person/phone number/email address/household.

Agreed- as usual, kacor7 gives good advice ;

kacor7 said:
well I didn't win on that specific Lays promotion but on "Lays Passport to Flavor" which ended months ago- I had won a Kindle and its been over 10 weeks but nothing rec'd so I went to the Lays website and sent an email from their contact section regarding promotions. Not only did I receive a prompt response apologizing for the delay but the Kindle arrived just a few days later and also I rec'd some Lays coupons in a separate envelope the next day. So I was happy. You may want to try that? I went to this website and clicked on the button "contact us about a promotion"
Contact

maybe that will help. Good luck!

KC
Click to expand...


Thread: Didn't receive Lays Flavor All Stars prize, looking for contact info
http://www.sweepsadvantage.com/foru...vor-all-stars-prize-looking-contact-info.html


But if they don't respond to CONTACT US?

Try their FB/Twitter for [usually] fast results - remember honey over vinegar gives sweeter results! :cool:

https://www.facebook.com/FritoLay
https://twitter.com/fritolay


LaysFlavorAllStars.com {Code: TEXT AMOE: Call-In} Lays Flavor All-Stars IW & Sweepstakes New
Enter Daily^^^ online [ https://www.laysflavorallstars.com/register ] to Enter to win Sweepstakes Grand Prize {1} : Lay’s for a Year awarded as (52) coupons; each redeemable for (1) bag of Lay’s brand chips. ARV: $230.
EITHER Enter a CODE HOURLY^^^ via TEXT [FLAVOR to short code 24477] OR, Enter without a CODE [AMOE entry] via Call-In [1-877-966-6542] to Enter to win Instant Win {IW} Prizes {996-1 per hour. Limit-1pphh*} ; $100 check. ARV: $100.
^^^Sweepstakes Limit (1) Sweepstakes entry per person/email address per day.
^^^IW Limit (1) Play per person/phone number per hour, regardless of method of participation.
^^^Limit (1) Code per Play.
*Limit (1) Instant-Win Prize per person/phone number/email address/household.
**ENDS 11:59:59am CT
Restrictions: 18+ US, DC, PR Limit: SWEEPSTAKES: 1 Per Person /Per day IW: 1 Per Person /Per HOUR Added: 10-04-2016 Expires: 11-13-2016 11:59 AM CST Hits: 0 Rules Entry Category: Instant Win
 
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I had won this, but did receive the check about 2 weeks ago. It looked like junk mail and could easily be missed.
 
I called them and was told there was no record of my phone number winning on that day and time. They said they would send me some free product coupons.
 
kdh58 said:
kacor7 has good advice, and I would also tell them that once you won, per the rules you stopped playing. (I'm assuming it was one win per person. If I'm wrong, then this isn't a good argument.) But I would tell them, that once I won, I stopped playing, so got cheated out of another chance to win when the glitch was their fault. (I did hear that there was one particular hour when everyone who called got a winning message.) So it's worth a shot!
Click to expand...

kdh58 - It was 1pphh:

*Limit (1) Instant-Win Prize per person/phone number/email address/household.
 
Same thing happened to me. I won on November 6th. I just went to their website and sent an email. I got a response the next day asking me to call their 800 number. I spoke with a promotion specialist (I forgot her name) but she said she would get in touch with their fulfillment dept and get back to me.
 
Just to update. Sarah just got back to me and said that my phone number was not on the winners list. That is such a bummer because I got the winning message and recorded my name and address. I wonder how many others won but couldn't be verified:,(
 
I was told the same thing after using their contact form that was posted earlier. It's pretty disappointing since I also got the win message and recorded my address. Seems like this sweepstakes was really messed up.


Thank you for contacting Frito-Lay. Your comments are important, so we appreciate your sharing them with us.

We are sorry for the difficulties encountered with this promotion and apologize for any inconvenience this may have caused. We try to ensure that problems such as this do not occur and appreciate your taking the time to bring this to our attention. We will forward your comments to our Marketing Department, which is responsible for this promotion.

While we don't have a confirmed win attached to this phone number, XXX-XXX-XXXX - would you like us to check another?

Please know you are valued as a loyal Frito-Lay consumer, and we hope you will continue to enjoy our great-tasting products.
Click to expand...
 
I am in the same boat with everyone else. I contacted them to be told I wasn't a potential or verified winner and they will send me product coups. I don't understand how we all weren't potential winners if we reached congratulations and recorded our information.
 
eowens18152 said:
I am in the same boat with everyone else. I contacted them to be told I wasn't a potential or verified winner and they will send me product coups. I don't understand how we all weren't potential winners if we reached congratulations and recorded our information.
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eowens18152 - What the page tells you doesn't matter - I have had games tell me I lost, only to get an email shortly after I played saying that I actually won.

So unless/until they contact you via email/mail/phone to affirm you have won, you are not considered a winner.

Sponsors know about this so the rules usually will contain boilerplate of some variation of this:

All potential prize winners are subject to age verification and confirmation that they meet the eligibility criteria set forth in Section 1 above. Notwithstanding anything to the contrary in Section 4, an Eligible Participant is not a winner of any prize, even if a winning prize message or any other aspect of the Game should so indicate, unless and until the Eligible Participant’s eligibility and the potential winning claim has been verified. Sponsor and Administrator will not accept screen shots or other evidence of winning in lieu of their validation process.

ALL POTENTIAL WINNERS ARE SUBJECT TO VERIFICATION BY SPONSOR OR ADMINISTRATOR, WHOSE DECISIONS ARE FINAL AND BINDING IN ALL MATTERS RELATED TO THE PROMOTION.
AN ENTRANT IS NOT A WINNER OF ANY PRIZE, EVEN IF THE INSTANT WIN GAME OR SWEEPSTAKES SHOULD SO INDICATE, UNLESS AND UNTIL ENTRANT’S ELIGIBILITY, AND THE POTENTIAL INSTANT WIN GAME WINNER AND/OR SWEEPSTAKES WINNER HAVE BEEN VERIFIED AND ENTRANT HAS BEEN NOTIFIED THAT VERIFICATION IS COMPLETE.
SPONSOR WILL NOT ACCEPT SCREEN SHOTS OR OTHER EVIDENCE OF WINNING IN LIEU OF ITS VALIDATION PROCESS.
ANY PLAY THAT OCCURS AFTER THE SYSTEM HAS FAILED FOR ANY REASON IS DEEMED A DEFECTIVE PLAY, IS VOID AND WILL NOT BE HONORED.
 
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It came in the mail and wasn't in an envelope. It looked like when you get your W-2 with the tear off the sides. I got mine Dec 14.
 
amyshulk said:
eowens18152 - What the page tells you doesn't matter - I have had games tell me I lost, only to get an email shortly after I played saying that I actually won.

So unless/until they contact you via email/mail/phone to affirm you have won, you are not considered a winner.

Sponsors know about this so the rules usually will contain boilerplate of some variation of this:

All potential prize winners are subject to age verification and confirmation that they meet the eligibility criteria set forth in Section 1 above. Notwithstanding anything to the contrary in Section 4, an Eligible Participant is not a winner of any prize, even if a winning prize message or any other aspect of the Game should so indicate, unless and until the Eligible Participant’s eligibility and the potential winning claim has been verified. Sponsor and Administrator will not accept screen shots or other evidence of winning in lieu of their validation process.

ALL POTENTIAL WINNERS ARE SUBJECT TO VERIFICATION BY SPONSOR OR ADMINISTRATOR, WHOSE DECISIONS ARE FINAL AND BINDING IN ALL MATTERS RELATED TO THE PROMOTION.
AN ENTRANT IS NOT A WINNER OF ANY PRIZE, EVEN IF THE INSTANT WIN GAME OR SWEEPSTAKES SHOULD SO INDICATE, UNLESS AND UNTIL ENTRANT’S ELIGIBILITY, AND THE POTENTIAL INSTANT WIN GAME WINNER AND/OR SWEEPSTAKES WINNER HAVE BEEN VERIFIED AND ENTRANT HAS BEEN NOTIFIED THAT VERIFICATION IS COMPLETE.
SPONSOR WILL NOT ACCEPT SCREEN SHOTS OR OTHER EVIDENCE OF WINNING IN LIEU OF ITS VALIDATION PROCESS.
ANY PLAY THAT OCCURS AFTER THE SYSTEM HAS FAILED FOR ANY REASON IS DEEMED A DEFECTIVE PLAY, IS VOID AND WILL NOT BE HONORED.
Click to expand...

Thanks for the explanation. Guess then for whatever reason I was not determined a potential winner. Oh well!!
 
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